A growing body of research demonstrates that collaborative practices – whether in daily operations or through assistance by conflict resolution professionals — improve patient outcomes and reduce errors.
Not surprisingly, studies and articles document that these practices are critical in retaining experienced professionals, generating a healthy work environment, increasing patient satisfaction and referrals, and reducing litigation risk. They are a key factor in the ability to create the elusive but needed culture of safety.
Organizations as diverse as JCAHO, the Institute of Medicine, the Institute for Safe Medication Practices, the American Association of Critical-Care Nurses, and the Commission on Accreditation of Healthcare Management Education are calling for deliberate practices to increase collaboration and the skills necessary to carry it out.
We invite you to review the pages listed in the Research-Benefits submenu to the left, which give a sampling of these recommendations and research.